| Recently we have seen an increase in requests for more information and training on user assistance. Rest assured, you have been heard! We completely revamped the User Assistance (formerly Patron Assistance) training course with a new, simple 'scenario, explanation and solution' approach. There is something for everyone, whether your role happens to be in Information Services, Training & Outreach or Support & IT.
The course is divided into different user assistance scenarios: universal, those that occur on a desktop/laptop, those that occur with mobile devices and additional support tips. Each issue is clearly explained with screenshots (when applicable) and the steps necessary to get it resolved. Many of the resolutions contain links to articles on OverDrive Help, and you'll be able to click on them if you view them and/or save a copy from the Learning Center.
You can watch a recorded version of User Assistance at any time On Demand, or contact your Account Specialist to schedule a live session. Feedback on the updated training has been fantastic thus far, so our hopes are high that you'll find it helpful. For even more troubleshooting tips, view the Top 10 Support Solutions as well from the Learning Center.
As a preview, here’s a screenshot of what you can expect to learn:
Beau Livengood is a Training Specialist at OverDrive |
Wednesday, May 8, 2013
New User Assistance Training Makes Troubleshooting Easy
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